Shipping policy

United Kingdom

• Free Standard Shipping: Orders will be delivered within 3-5 working days.

• Next Working Day Delivery: Orders placed before 12 PM will be processed the same day and delivered within 1-2 working days. Orders placed after 12 PM will be delivered within 2 working days.

Rest of the World

• Orders will be delivered within 10-20 working days.

Once your order is dispatched, you will receive a confirmation email. Tracking details are currently only available for UK orders. Delivery times may vary due to unforeseen delays, but we always strive to get your order to you as quickly as possible.

Shipping & Regulatory Restrictions

Please note that we are currently unable to ship any gut health sample kits or testing analysis services to the following U.S. states due to regulatory restrictions surrounding biological samples:

  • Rhode Island

  • New York

  • New Jersey

  • Florida

Orders placed from these locations will be cancelled and refunded where applicable.

Additionally, please be aware that we have no control over customs processing times for any international shipments. Delays caused by customs clearance are outside of our responsibility, and we appreciate your patience in such cases.

Please ensure that all shipping details — including name and delivery address — are entered correctly at the time of purchase. We cannot be held liable for any failed or delayed deliveries resulting from incorrect or incomplete information provided by the customer. If you fail to receive your order as a result of details being inputted incorrectly, or not receiving your order due to missed delivery attempts, we will need to wait for Royal Mail to return the item to us before our logistics team can assess the order and arrange for it to be re-sent. This may take up to 15 working days from us receiving your order back.

If an order is returned to us due to an incorrect address or failure to collect, a reshipping fee will apply:

  • £9.99 for UK orders

  • £24.99 for the rest of the world

Customers will be contacted via email to arrange payment and confirm updated delivery details before the item is re-sent.

If you have any questions regarding your shipment, feel free to reach out to us at support@brookeodun.com.